Contact Support

Get help with IB Marker. We're here to assist you with any questions or issues.

Before You Contact Us

Many common questions are already answered in our documentation. Check these resources first:

FAQ

Answers to the most common questions about IB Marker.

View FAQ

System Requirements

Browser compatibility and troubleshooting tips.

View Requirements

Getting Started

Step-by-step guide for new users.

View Guide

AI Marking Explained

How our AI feedback system works.

Learn More

Quick Fixes

Many issues can be resolved by refreshing the page, clearing your browser cache, or logging out and back in. Try these before contacting support.

Contact Methods

If you can't find an answer in our documentation, reach out to us through these channels:

General Support
For account issues, technical problems, or general questions:

support@ibmarker.com
School Inquiries
For school subscriptions, pricing, or institutional access:

sales@ibmarker.com
Privacy & Legal
For privacy concerns, data requests, or legal inquiries:

legal@ibmarker.com

What to Include

Help us help you faster by including this information in your message:

Your Account Email

The email address you use to log in to IB Marker so we can look up your account.

Detailed Description

Explain what you were trying to do, what happened, and what you expected to happen.

Browser & Device

Tell us which browser (Chrome, Firefox, Safari, etc.) and device (laptop, phone, tablet) you're using.

Screenshots (If Applicable)

A screenshot showing the issue helps us understand and resolve it much faster.

Error Messages

If you see an error message, please include the exact text. This helps us identify the issue quickly.

Response Times

We aim to respond to all support requests as quickly as possible.

General Support

Typically within 24-48 hours during business days.

School Inquiries

Usually within 1 business day for institutional requests.

Urgent Issues

Account access or exam-related issues are prioritized.

Peak Periods

Response times may be longer during exam seasons.

Exam Day Issues

If you experience problems during a timed exam, your answers are auto-saved every 10 seconds. Contact support immediately, and we'll help recover your progress.

For Schools

Schools and institutions have dedicated support options:

Subscription Inquiries
Questions about school pricing, multi-year subscriptions, or volume licensing.
School Code Requests
Need a school code for your institution? Contact us with your school details.
IT Administrator Support
Technical integration, SSO setup, or administrative questions.

For school-related inquiries, email sales@ibmarker.com with your school name, location, and the nature of your request.

Related Resources

Explore these guides for more detailed information:

For Students

Learn study strategies and how to make the most of IB Marker.

Study Guide

For Teachers

Set up classes, create assignments, and track student progress.

Teacher Guide

For IT Admins

School setup, subscription management, and administrative tasks.

IT Admin Guide

Pricing Info

Subscription tiers, school pricing, and what's included.

Pricing Guide

Legal Documents

Review our Privacy Policy and Terms of Service on the main IB Marker website for information about data handling and usage terms.